Category: Service Announcement
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New Billing System
To continue providing our customers with the best service possible, we are transitioning to a new and improved billing system. What’s changing that will affect you? Invoices will include more details and be easier to understand. The Online Portal will have a new look and be more user friendly. If you have any questions regarding…
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Service Outage Due to Fires
9/14/20 8:00 AM Update We are happy to report that all Wireless Sites are back up and running, along with the Fiber connections for Douglas, Chelan and Grant counties. If you still do not have an internet connection please contact our office for Tech Support assistance.Thank you for you patience and understanding during this time.…
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Attention: Customers using Verizon
There is currently an issue with Verizon calls being incorrectly routed to our office. If you are receiving a busy signal, please email us at support@ncidata.com with your name and phone number and we will call you. [btn tcolor=”#ffffff” thovercolor=”#ffffff” size=”undefined” font=”undefined” undefined=”undefined” icon=”undefined”]
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Attention: Phone Service Customers
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Business Office Closed
As COVID-19 (novel coronavirus) continues to spread, we here at NCI Datacom would like to let all our valued customers and partners know what we are doing to respond to this situation. Our priorities are the safety and well-being of our employees, customers, families, and the communities in which we live and work. We continue…
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Service Announcement
5:55pm – Repairs are complete! Internet services have been restored. If you are still without an internet connection, please power cycle your equipment by unplugging from power for 30 seconds. If you still cannot connect after that, please call our Tech Support Team at 509-826-0300. We appreciate your patience today! 12:43pm – The power supply…
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Online Portal
Our online customer portal is temporarily down while we switch to a new billing system. If you need to pay your bill, please call our office at 509-826-0300 to make a payment over the phone. We apologize for this inconvenience. Thank you for your patience as we work on improvements that will benefit you!
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Service Announcement
9:00am – Wireless Internet Service in parts of Twisp and the Twisp River Area are currently down due to emergency maintenance by the Electric Co-Op. Service should be restored in approximately 4 hours. We appreciate your patience as the Electric Co-Op works to resolve the issues.
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Ferry County Service Announcement
Ferry County Customers: The power to Ferry County will be down for emergency maintenance by the Ferry County PUD starting at 1:30 pm today. Expected down time of 2 hours for the line repair. During this PUD power outage your internet service will be affected. Your internet service will resume once PUD turns the power…
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Maintenance Announcement
NCI Datacom Maintenance Notification for April 17th, 2019. NCI Datacom is committed to keeping you informed about any changes in network status. This notification is to alert you about upcoming maintenance we will be performing on our network. This maintenance is expected to impact your services as detailed below. Affected Areas: All areas. Date of…