We are always looking to hire great people!
Even if you don't see a position open at this time, feel free to stop by our office with your resume. We are always looking to hire great people!
Now Hiring:
Wireless Internet Technician / Installer
Work Schedule
Full time. 8:00am to 4:30pm or 8:30 am to 5:00 pm Monday through Friday. Other times as required or scheduled.
Job Objectives
Perform New Service Installations for NCI Datacom Internet and Telephone Services.
Duties
- Provide on-site technical support and repair for Wireless and Fiber customer problems.
- Install customer premise equipment for Wireless, Fiber and Telephone services according to requirements and guidelines provided by NCI Datacom.
- Installation of Ethernet networks including wiring, patch panels and other termination as needed for the network.
- Maintain and operate tools in a safe and professional manner.
- Maintain and update customer records accurately.
- Maintain and operate company vehicles in accordance with NCI Policy and procedure and in compliance with law.
Performance Expectations
- Timely completion of tasks.
- Duties performed in a friendly, courteous and professional manner.
- Customer Satisfaction is achieved.
Qualifications
- General knowledge of computer networking and computers.
- Good organization and prioritization skills.
- Working knowledge of TCP/IP networking.
- Able to effectively handle multiple tasks and deadline requirements.
- Duties performed in a friendly, courteous and professional manner.
We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, and medical benefits.
A valid Washington State Drivers license and good driving record is required.
NCI Datacom is an equal opportunity employer.
Customer Service Representative
Work Schedule
Full time.
Job Objectives
Primary responsibility for office clerical and phone tech support operations.
Duties
- Perform telephone support of NCI products and services, in particular high-speed wireless internet access, and fiber internet access and email services.
- Maintenance of customer accounting and other records in the customer records system, Platypus. Including customer information, payment records, invoices, statements, deactivations, new customer paperwork, rates and billing dates.
- Scheduling service call work as indicated by troubleshooting activity.
- Scheduling installation work as indicated by customer requests in coordination with company procedure.
- General Customer Service activity, taking payments, answering sales and service questions, routing phone calls.
- Other duties as assigned.
Performance Expectations
- Timely completion of tasks.
- Duties performed in a friendly, courteous and professional manner.
- Good understanding of all office procedures.
Qualifications
- General Knowledge of computers, Microsoft Outlook, Explorer, Word and Excel.
- Good organization and prioritization skills.
- Able to effectively handle multiple task and deadline requirements.
- Basic understanding of office operation and scheduling.
- Able to perform technical assessments and troubleshooting.
Benefits
- We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
- NCI Datacom is an equal opportunity employer.
To apply
Stop by our office with your resume or email it to support@ncidata.com.
NCI Datacom
626 Okoma Drive
Omak, WA 98841