We are always looking to hire great people!

Even if you don't see a position open at this time, feel free to stop by our office with your resume. We are always looking to hire great people!

Now Hiring:

Bilingual Receptionist

Work Schedule

Full time.

Job Objectives

Primary responsibility for office clerical and phone tech support operations.

Duties

  • Greet Customers on the phone and at the front counter and process their requests, or route to the appropriate person.
  • Site Surveys: Fill Out and/or Help Customers fill out site surveys.
  • Print Forms for office use; Site Survey and Cancellation forms.
  • Process Incoming and Outgoing Mail.
  • Process payments received on account including Credit Card Spreadsheets and Post mailed checks customer accounts.
  • Prepare deposits.
  • Scheduling service call and installation work as needed.
  • General Customer Service activity, taking payments, answering sales, service and billing questions, routing phone calls.
  • Filing Customer Paperwork and other paperwork as needed.
  • Fold and stuff customer statements.
  • Prepare and mail out Thank You cards.
  • Printing various Service forms and information.
  • Check in shipments received and fill out log sheets.
  • Multi-line phone system skills

Performance Expectations

  • Timely completion of tasks.
  • Duties performed in a friendly, courteous and professional manner.
  • Good understanding of office procedures.

Qualifications

  • Must be bilingual.
  • Good Keyboarding Skills.
  • Friendly Outgoing Personality.
  • Good working knowledge of computers, email and MS Office.
  • Coachability and Trainability.
  • 10 Key skills.
  • Problem solving skills.
  • Be able to multi-task.

Benefits

  • We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
  • NCI Datacom is an equal opportunity employer.

Customer Service Representative

Work Schedule

Full time.

Job Objectives

Primary responsibility for office clerical and phone tech support operations.

Duties

  • Perform telephone support of NCI products and services, in particular high-speed wireless internet access, and fiber internet access and email services.
  • Maintenance of customer accounting and other records in the customer records system, Platypus. Including customer information, payment records, invoices, statements, deactivations, new customer paperwork, rates and billing dates.
  • Scheduling service call work as indicated by troubleshooting activity.
  • Scheduling installation work as indicated by customer requests in coordination with company procedure.
  • General Customer Service activity, taking payments, answering sales and service questions, routing phone calls.
  • Other duties as assigned.

Performance Expectations

  • Timely completion of tasks.
  • Duties performed in a friendly, courteous and professional manner.
  • Good understanding of all office procedures.

Qualifications

  • General Knowledge of computers, Microsoft Outlook, Explorer, Word and Excel.
  • Good organization and prioritization skills.
  • Able to effectively handle multiple task and deadline requirements.
  • Basic understanding of office operation and scheduling.
  • Able to perform technical assessments and troubleshooting.

Benefits

  • We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
  • NCI Datacom is an equal opportunity employer.

To apply

Stop by our office with your resume or email it to support@ncidata.com.

NCI Datacom
626 Okoma Drive
Omak, WA 98841