We are always looking to hire great people!
Even if you don't see a position open at this time, feel free to stop by our office with your resume. We are always looking to hire great people!
Now Hiring:
Bilingual Receptionist
Work Schedule
Full time.
Job Objectives
Primary responsibility for office clerical and phone tech support operations.
Duties
- Greet Customers on the phone and at the front counter and process their requests, or route to the appropriate person.
- Site Surveys: Fill Out and/or Help Customers fill out site surveys.
- Print Forms for office use; Site Survey and Cancellation forms.
- Process Incoming and Outgoing Mail.
- Process payments received on account including Credit Card Spreadsheets and Post mailed checks customer accounts.
- Prepare deposits.
- Scheduling service call and installation work as needed.
- General Customer Service activity, taking payments, answering sales, service and billing questions, routing phone calls.
- Filing Customer Paperwork and other paperwork as needed.
- Fold and stuff customer statements.
- Prepare and mail out Thank You cards.
- Printing various Service forms and information.
- Check in shipments received and fill out log sheets.
- Multi-line phone system skills
Performance Expectations
- Timely completion of tasks.
- Duties performed in a friendly, courteous and professional manner.
- Good understanding of office procedures.
Qualifications
- Must be bilingual.
- Good Keyboarding Skills.
- Friendly Outgoing Personality.
- Good working knowledge of computers, email and MS Office.
- Coachability and Trainability.
- 10 Key skills.
- Problem solving skills.
- Be able to multi-task.
Benefits
- We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
- NCI Datacom is an equal opportunity employer.
Customer Service Representative
Work Schedule
Full time.
Job Objectives
Primary responsibility for office clerical and phone tech support operations.
Duties
- Perform telephone support of NCI products and services, in particular high-speed wireless internet access, and fiber internet access and email services.
- Maintenance of customer accounting and other records in the customer records system, Platypus. Including customer information, payment records, invoices, statements, deactivations, new customer paperwork, rates and billing dates.
- Scheduling service call work as indicated by troubleshooting activity.
- Scheduling installation work as indicated by customer requests in coordination with company procedure.
- General Customer Service activity, taking payments, answering sales and service questions, routing phone calls.
- Other duties as assigned.
Performance Expectations
- Timely completion of tasks.
- Duties performed in a friendly, courteous and professional manner.
- Good understanding of all office procedures.
Qualifications
- General Knowledge of computers, Microsoft Outlook, Explorer, Word and Excel.
- Good organization and prioritization skills.
- Able to effectively handle multiple task and deadline requirements.
- Basic understanding of office operation and scheduling.
- Able to perform technical assessments and troubleshooting.
Benefits
- We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
- NCI Datacom is an equal opportunity employer.
To apply
Stop by our office with your resume or email it to support@ncidata.com.
NCI Datacom
626 Okoma Drive
Omak, WA 98841