Career Opportunities

Work Schedule

Full time.

Job Objectives

Primary responsibility for office clerical and phone tech support operations.

Duties

• Perform telephone support of NCI products and services, in particular high-speed wireless internet access, and fiber internet access and email services.
• Maintenance of customer accounting and other records in the customer records system, Platypus. Including customer information, payment records, invoices, statements, deactivations, new customer paperwork, rates and billing dates.
• Scheduling service call work as indicated by troubleshooting activity.
• Scheduling installation work as indicated by customer requests in coordination with company procedure.
• General Customer Service activity, taking payments, answering sales and service questions, routing phone calls.
• Other duties as assigned.

Performance Expectations

• Timely completion of tasks.
• Duties performed in a friendly, courteous and professional manner.
• Good understanding of all office procedures.

Qualifications

• General Knowledge of computers, Microsoft Outlook, Explorer, Word and Excel.
• Good organization and prioritization skills.
• Able to effectively handle multiple task and deadline requirements.
• Basic understanding of office operation and scheduling.
• Able to perform technical assessments and troubleshooting.

Benefits

• We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
• NCI Datacom is an equal opportunity employer.