We are always looking to hire great people!

Even if you don't see a position open at this time, feel free to stop by our office with your resume. We are always looking to hire great people!

Now Hiring:

Customer Service Representative

Work Schedule

Full time.

Job Objectives

Primary responsibility for office clerical and phone tech support operations.

Duties

  • Perform telephone support of NCI products and services, in particular high-speed wireless internet access, and fiber internet access and email services.
  • Maintenance of customer accounting and other records in the customer records system, Platypus. Including customer information, payment records, invoices, statements, deactivations, new customer paperwork, rates and billing dates.
  • Scheduling service call work as indicated by troubleshooting activity.
  • Scheduling installation work as indicated by customer requests in coordination with company procedure.
  • General Customer Service activity, taking payments, answering sales and service questions, routing phone calls.
  • Other duties as assigned.

Performance Expectations

  • Timely completion of tasks.
  • Duties performed in a friendly, courteous and professional manner.
  • Good understanding of all office procedures.

Qualifications

  • General Knowledge of computers, Microsoft Outlook, Explorer, Word and Excel.
  • Good organization and prioritization skills.
  • Able to effectively handle multiple task and deadline requirements.
  • Basic understanding of office operation and scheduling.
  • Able to perform technical assessments and troubleshooting.

Benefits

  • We offer paid holidays, paid vacation, paid sick leave, 401k plan, company wide bonus, incentive program, medical, dental and vision insurance.
  • NCI Datacom is an equal opportunity employer.

To apply

Stop by our office with your resume or email it to support@ncidata.com.

NCI Datacom
626 Okoma Drive
Omak, WA 98841