Service Outage Due to Fires

9/14/20

8:00 AM Update

We are happy to report that all Wireless Sites are back up and running, along with the Fiber connections for Douglas, Chelan and Grant counties.

If you still do not have an internet connection please contact our office for Tech Support assistance.
Thank you for you patience and understanding during this time.


9/11/20

9:00 AM Update

  • Service was restored to the Aeneas Valley area.
  • Service was restore to Ferry County area.
  • Service was restored to the Tunk Mountain area.
  • Our Wireless sites in Coulee Dam/Grand Coulee are still down.
  • Douglas County Fiber connection are still down
  • Chelan County Fiber connections are still down.

9/10/20

1:52 PM Update

  • Service has been restored to most of the Brewster/Bridgeport area. 
  • Our crew is still working hard on getting service restored to the Aeneas Valley area and Ferry County area.
  • Coulee Dam area is still with out service
  • Douglas County Fiber connections are still down
  • Chelan County Fiber connections are still down.

9/9/20

1:25 Update – Service has been restored to the Okangon and Salmon Creek area.

1:42 Update – Service has been restored to the Alta Lake, Pateros and some Brewster areas. More work is needed for the town of Brewster and Bridgeport.

1:21 PM Update – Service has been restored to the Malott/Chiliwist area.

11:10 AM Update – Some areas of Okanogan and Malott have been restored. There is more work to do on the South Okanogan area still before services can be restored.


9/8/20

9:38 AM – NCI is experiencing Wireless and Fiber customer outage due to yesterday’s fire activity. The following areas are affected:

  • All Aeneas Valley
  • All Ferry County
  • Some areas of Tunk Mountain
  • Some areas of Omak
  • Okanogan, Salmon Creek, South Okanogan, Malott, and the Chiliwist
  • Brewster, Bridgport, Pateros and Alta Lake
  • Coulee Dam
  • Douglas County Fiber connections
  • Chelan County Fiber connections

We understand that Internet Access is very important to our customers and have been working very hard to bring the effected sites back online. However, access to sites is in a transition state right now and because of localized fire conditions it may be unsafe for our crew members to enter or approach at this time.
We will continue to update this post as the areas come back online.